These are our
learners’ most frequently asked questions. If you have a question that is not
included in this list, please contact us at VLC-Global@fao.org.
If you need to contact our technical
support, please make sure to provide us with your registration e-mail and the
name of the course you are referring to.
I forgot my password.
How can I reset it?
Click on the “Forgot
my username or password?” link on the login page and then enter the email
address you used when you registered with us. A new e-mail will be sent to you
with instructions on how to reset your password.
Further details on resetting your password are available in this short video:
I cannot login to the
website. What should I do?
If you have followed the instructions above to reset your password and
you still cannot login, you can contact us by e-mailing: VLC-Global@fao.org. Please make sure that you provide us with the e-mail address that you
used when you registered with us originally.
I forgot my password.
Can you send it to me?
For security reasons,
we don’t have access to your password and so are unable to send it to you.
However, you can reset your password by clicking on the “Forgot my username or
password?” link on the Login page as described above.
Can I update my
You can easily update
most of your personal information, including your e-mail and password. Your
personal information page is accessed by clicking on your user name in the
upper right corner (near the log-out link), that is visible when you are logged
When can I start a
Since the FAO Virtual
Learning Centers courses are mainly tutored and with schedules to follow, you
can check the news section in the website to remain updated on the upcoming
courses. If interested you can then register to participate. A selection
process will be in place and you will be notified in case of successful
I have logged in. How
do I take a course?
Once you are logged
in, click on “Courses” in the menu and then you will be able to select the
courses you are enrolled in.
Can I take a course on
my smartphone or tablet?
Yes. All VLC courses
are accessible from a smartphone or tablet and some are specifically designed to resize for smaller screens.
Can I print out the
In most courses, a
text-only version (or learners’ notes) is provided for each lesson (in PDF